Quote:
Originally Posted by trijon04
my husband already went to your company for help we have the clearstream2 and 5 . Wit clearstream 5 no reception at all, with clearstream 2 reception was okay with the hookup on the converter box. your antenna cannot get signal with our Samsung LED w/out the converter box. My husband just gave up and asked me to find an alternative antenna.
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There is always the possibility that there is an undiagnosed fault somewhere in the system that is causing the problem. Based on your generic location, the C2 plus C5 combination should be a completely appropriate solution for your major stations from New York City.
If you or your husband would like to dig deeper into your reception issues, please send me your contact information by private message and I'll be happy to work with you towards a resolution. I will take the liberty if sending my contact info to you via a private message.
Properly configured, a new TV set should be capable of receiving digital broadcasts without resorting to an external converter box unless the new TV has a substandard or defective tuner (it happens...) We do, however, get many calls from customers who have missed one or more necessary steps that are needed to use a new TV with an antenna. Usually, these are a simple matter of switching the menu option from CABLE to ANTENNA/AIR/etc and re-running the scan for channels routine.
Looking forward to hearing from you.