Thanks for the new photos; they tell us a lot.
I'm not a PE who could make wind load calculations, but I'll give you my thoughts.
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(Note: he originally raised it by 5', but it was found that 5.5' reduced pixilation even more)
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That seems to be further proof of signal layering.
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The antenna is unsupported by guy wires and I saw it swaying in the wind a few inches when the winds were about 16 MPH. I fear that the pole will snap or, even worse, become a projectile during a major windstorm.
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I understand your concern. How is your liability insurance?
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I believe that the installer said that he has a 1.5" pole inserted about 4.5' into the originally-installed 2" pole.
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That sounds conservative.
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The installer said that 4 points would be needed for guy wires
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That would be ideal, but it doesn't look possible.
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we probably really only have two points (?) available, both on the roof.
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Two points would be enough if you use braces instead of cables.
Antenna Mast Stabilization - Guy Wires V's Rods
http://forum.tvfool.com/showthread.php?t=15836
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I'm afraid that I'll have to get guy wires installed. The expenses are beginning to add up to where I probably should've stayed with Comcast
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That wouldn't have been as much fun and wouldn't have gotten your creative juices flowing to meet the challenge. I sometimes have buyer's remorse from the money I have spent on antenna experiments and measuring equipment, but my life has been richer for it. If you had not tried, you would have always wondered. I consider it money well spent.
Some things you might consider:
1. Mount two braces from the roof to the mast. Add pitch pads because of roof penetration; a job for a roofer
2. Use a tripod mount on the roof. Add pitch pads because of roof penetration; a job for a roofer
3. Replace the mast with one more rigid
4. Move the upper bracket a little higher and add a third bracket between the two to reduce the sway
5. Replace the 8-bay antenna with a 91XG which has, I think, less wind load
6. Hire a PE