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Yeah, we get that call quite frequently....
Along with analog-only TV sets and folks who thing that TVs using antennas still work the same way as back in the pre-digital days. Most of them haven't used an antenna in a really long time (if ever) and don't realize that the TV set has to be programmed...and those are all over the place in the specifics on how it's accomplished.
Anyway, glad it's worked out.
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