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Hi Prion,
You've run into what happens when you get away from dealing with the major networks. KYMB is a small low power signal in Monterey. When dealing with low power stations, they may have staff in the community or they may not. Some stations have only an on-call engineer.
Where I live outside of Spokane, WA ION TV is central-casted from back east. Finding a human locally to talk to may require several hoops. Or you may have to rely on someone far away to relay the message.
Bottom line dealing with the smaller stations the staffing and interaction can be great to non-existant.
It makes you appreciate that the full power stations for the most part still maintain an accessible engineering staff.
Cheers
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