[ADTech]

Marian,

We'll be happy to help you out directly, however, as it happens, I'm out of the office today and Marty's normal schedule is Mon-Thu. Both he and I will be in Monday morning although at slightly staggered start times. Please wait until Monday to call and ask for me (Steve) if the problem hasn't been resolved by then.

I'd need your exact address (verified by Google Maps to be accurate) in order to analyze your situation. You're invited to reply to me by this website's Private Message feature or by email to info @ antennasdirect.com with that information. I'd like to get a precise location so that I can look for hills, trees, buildings, etc. If you have them GPS coordinates are preferred.

I suspect your complete lack of any reception is due to some combination of your terrain and "rookie" mistakes. Don't worry, we (and the volunteer members of this board) can identify the former and help out with the latter. GUM covered the most common ones while I was asleep overnight.

Your best diagnostic step at the moment is to pick up a 50' length of RG6 coax and use it for initial setup rather than diving into a pre-existing sat cabling scheme. You'll also need to verify that the sat mount provides a suitable location for the antenna to "see" in the direction off towards Medford. In the event that the mount's location causes the antenna to be facing point blank into your own roof or some other physical obstacle, then it is an unsuitable location and the antenna must be moved.

I'll be checking back both here and at the office's email periodically though out the weekend to see if there is any assistance I can offer.

Do keep an eye on your return window from the store int he event that it's determined that the C2V is not appropriate.

Converter boxes are required for older sets that do not have internal digital tuners. Boxes run $50-60 at WalMart , Best But, Radio Shack, etc. TV sets that do have internal digital tuners must still be programmed to use an antenna as antenna reception is NEVER automatic. Please refer to that set's owner's manual or call the set manufacturer's support line for best assistance with that particular make and model.

Best of luck!