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Most of the issues that we've identified with such problems (missing parts, open boxes) comes from Amazon "Marketplace" sellers and the like who are selling off items that are not directly from us and are often returned items from other retailers and the like. Be certain that purchases from such sellers are properly identified and are actually "New in the original box" and are not previously sold and returned items. Otherwise, shippers can do a real number on boxes and damage can certainly occur in-transit. Contact the seller to resolve such shipping damages.

Any customer who receives a "New in box" item that's missing parts or otherwise needs assistance should call us at 877-825-5572 for that assistance. We have customer service seven days a week (9-9 Central weekdays, 10-6 Central weekends) for just that purpose.