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The only thing I haven't done is aligned the two panels in a single direction, but this defeats my purpose of buying the antenna to use in two directions?
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Understood, but that is an important part of the test. It eliminates that possibility.
Without aiming both panels in the same direction, you don't really know if that is the cause of the problem or it is something else.
At this point all you know is that one antenna works and the other doesn't, but you still don't know why.