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Sorry, but this installer doesn't seem to get the concept of deep fringe reception. WTNH is a Hartford Market Station, and it should have been your first choice. Springfield is a much smaller market than Hartford, and won't offer you any Conn. News. The antenna that he brought to you has almost no VHF gain and was completely unsuitable for your installation. I also deem it unsuitable to attempt to pick up a strong station from the back of an antenna, as it risks the multipath problems that you experienced with WTIC.
You do not need a deep-fringe UHF antenna aimed at Springfield; you need a small UHF antenna aimed at the Farmington towers, and a large VHF yagi aimed at WTNH's transmitter in New Haven. If you like, because I am pretty close to you, I would be happy to design an antenna system for you, and have your installer put it up.
I don't climb ladders any longer because of diabetic neuropathy, but I can still provide good advice.
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